The 3 P’s Powering a Resilient and High Performance Lab Workforce that drives Quality and Reduces
At Executive War College 2026, Walter McAndrew, MB(ASCP), SSGB, Molecular Diagnostic Laboratory Manager at MD Anderson, will present a compelling case study on how laboratory leadership re-engineered operations around three foundational pillars, people, process, and performance, to drive sustained, measurable, and transformative improvement.
Clinical laboratories nationwide are under unprecedented strain from reimbursement pressure, workforce burnout, rising costs, and an increasingly unpredictable regulatory environment. Rather than addressing these challenges in isolation, the Molecular Diagnostic Laboratory at MD Anderson Cancer Center posed a more fundamental question: What if workforce stability, quality, and financial performance could be improved simultaneously by focusing on the same core principles?